Before updating your iPhone to the lastest iOS software, please be sure to check this page first to ensure compatibility with your hearing aids and ReSound Smart and ReSound Smart 3D apps.
iOS 13 and connectivity issues — November 22, 2019
With the release of iOS 13 many of our patients have experienced many different issues connecting their hearing aids to their iPhones and everything working together smoothly as it once did. There have been several iOS 13 updates over the last month and we recommend updating your iPhone to the latest update available (as of 11/22/2019, that would be iOS 13.3). If you are experiencing difficulties, please contact our office and we can walk you through some steps to try to resolve these bugs.
For further explanations on the issues with iOS 13, this is a good article to read: “Inside Apple’s iPhone Software Shakeup After Buggy iOS 13 Debut”
iOS 13 and iPhone 11 — September 17, 2019
Apple® announced the upcoming release of iOS 13, iPhone® 11, iPhone 11 Pro, iPhone 11 Pro Max and Apple Watch® Series 5. ReSound will verify compatibility of its hearing aids with the new Apple products and with iOS 13 after they are released to the public.
We recommend refraining from installing the new operating system and/or purchasing a new Apple product until we have completed testing. We will update this page confirming compatibility as soon as possible.
iOS 12.4 — July 22, 2019
Apple recently released iOS 12.4 for iPhone, iPad, and iPod Touch. This release introduces iPhone migration, includes enhancements to Apple News+ and improves security for iPhone and iPad. If we find anything that impacts compatibility or ReSound apps, we will update you as soon as possible. When updating the version of iOS on an iPhone, iPad or iPod Touch, the hearing aids may lose connection, requiring you to unpair and re-pair the hearing aids with the iPhone, iPad or iPod Touch. See below for instructions.
iOS 12.3 — May 15, 2019
Apple recently released iOS 12.3 for iPhone, iPad, and iPod touch. This release includes updates for AirPlay 2, Apple TV app, and bug fixes and improvements. If we find anything that impacts compatibility or ReSound apps, we will update you as soon as possible. Otherwise, ReSound has not issued any concerns with iOS 12.3 at this time.
iOS 12.1 — November 9, 2018
Apple recently released iOS 12.1 If we find anything that impacts compatibility or ReSound apps, we will update you as soon as possible. Otherwise, ReSound has not issued any concerns with iOS 12.1 at this time.
iOS 12 — October 10, 2018
Initial test results show compatibility with ReSound Made for Apple hearing aids and iOS 12. If we do find anything that impacts compatibility or ReSound apps, we will update you as soon as possible.
iOS 12 — September 18, 2018
Last week, Apple® announced the upcoming release of iOS 12, iPhone® XS, iPhone XS Max, iPhone XR, and Apple Watch® Series 4. ReSound will verify compatibility of ReSound hearing aids with the new Apple products and with iOS 12 after they are released to the public.
We recommend refraining from installing the new iOS 12 and/or purchasing a new Apple product until ReSound has completed testing. We will update this page confirming compatibility as soon as possible.
iOS 11.4.1 — July 17, 2018
Testing confirms this latest iOS update has resolved issues that were reported after the release of iOS 11.4, where iPhone SE users were unable to connect to their hearing aids to stream audio or utilize their ReSound app.
iOS 11.4 — June 20, 2018
MFi hearing instruments are unable to connect with iPhone SE after Apple’s release of iOS 11.4. We recommend that iPhone SE users stay on iOS 11.3 if they have not updated already. The issue will be fixed with an upcoming iOS release. We are awaiting Apple to confirm the release date and will send out a notification when more information is available.
For all other compatible iPhones and iPads, initial test results with iOS 11.4 show compatibility with ReSound Made for Apple hearing aids. If we do find anything that impacts compatibility, we will update you as soon as possible.
Please note: when updating the version of iOS on an iPhone, the hearing aids may lose connection, requiring you to unpair and re-pair the hearing aids with the iPhone.
Un-pairing and re-pairing instructions for Apple devices:
- Turn off your hearing aids by opening both battery doors.
- Go to iPhone Settings (gear icon).
- Turn on Bluetooth, if not already turned on.
- Go to General.
- Go to Accessibility
- Go to MFi Hearing aids or Hearing Devices
- If your hearing aids are listed, select them. Then select Forget Device
- Close both battery doors at the same and place them near your iPhone
- When you see (Your name)’s Hearing Aids R+L, click on it
- A pair screen will pop up once per hearing aid. Press pair each time.
- Wait for 2 minutes while all of your presets load.
- Press the home button.
- Go to the ReSound App.
- If paired correctly to the iPhone, the app should begin its process in recognizing the hearing aids.
- Follow the on-screen prompts in the app.
- You’re all set!
