Privacy Policy

Last Updated: August 4, 2026

Clear Sound Audiology, Inc. (“Clear Sound Audiology,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we may collect, use, protect, retain, and disclose information when you visit https://clearsoundaudiology.com/, submit a website form, request an appointment, ask about our services, or otherwise interact with our website.

This Privacy Policy applies to information collected through the website. It does not replace Clear Sound Audiology’s separate Notice of Privacy Practices, which describes how protected health information may be used and disclosed in connection with patient care, treatment, billing, healthcare operations, medical records, and other activities governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

About Clear Sound Audiology

Clear Sound Audiology provides audiology and hearing healthcare services, including hearing evaluations, hearing-aid evaluations and fittings, hearing-aid maintenance and support, tinnitus management, hearing conservation, custom hearing protection, assistive listening devices, and related services.

Clear Sound Audiology, Inc.

Gainesville Office
2240 NW 40th Terrace, Suite C
Gainesville, FL 32605

Lake City Office
438 SW Perimeter Glen, Ste. 100
Lake City, FL 32025

Phone: (352) 505-6766
Fax: (352) 505-3368
Email: [email protected]
Website: https://clearsoundaudiology.com/

Information We Collect

We may collect information that you voluntarily provide and information collected automatically through website technologies.

Information You Provide

You may provide information when you:

• Submit a contact or appointment-request form
• Call or email our office
• Ask about audiology services, hearing aids, tinnitus management, hearing conservation, or custom hearing protection
• Request information about an office location or appointment
• Otherwise communicate with Clear Sound Audiology

The information you provide may include:

• First and last name
• Email address
• Telephone number
• Preferred office location, if requested
• Appointment-related information
• Your preferred contact method or availability
• Questions, comments, or other information entered into a message field
• Information about the audiology or hearing-related services that interest you
• Other information you voluntarily choose to provide

You are not required to provide personal information merely to browse the website. Certain information may, however, be necessary for us to respond to your inquiry or appointment request.

Information Collected Automatically

When you visit the website, certain information may be collected automatically through cookies, analytics technologies, server logs, website-security tools, accessibility tools, and similar technologies.

This information may include:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Approximate geographic location
• Referring website or search engine
• Pages viewed
• Links or website features selected
• Date and time of access
• General website usage and performance information
• Cookie-consent preferences
• Information associated with suspected spam, automated activity, security threats, or unauthorized access attempts

How We Use Information

We may use information collected through the website to:

• Respond to questions, comments, and appointment requests
• Contact you regarding an inquiry or requested service
• Coordinate appointment requests with our Gainesville or Lake City office
• Provide information about audiology services, hearing evaluations, hearing aids, tinnitus management, hearing conservation, custom hearing protection, and related services
• Route your inquiry to the appropriate office or staff member
• Provide customer service and administrative support
• Maintain, operate, secure, and improve the website
• Understand general website traffic and visitor interactions
• Improve website content, accessibility, usability, and performance
• Prevent spam, fraud, abuse, malicious activity, and unauthorized access
• Maintain appropriate business, communication, and security records
• Comply with applicable legal, regulatory, professional, and recordkeeping obligations
• Protect the rights, safety, privacy, and property of Clear Sound Audiology, our patients, website visitors, and others

When you provide a telephone number or email address, we may use that information to respond to your inquiry or appointment request. Providing contact information through the website does not automatically enroll you in promotional email or text-message marketing.

Website Forms and Communications

The website includes forms that allow visitors to contact Clear Sound Audiology, request information, and request appointments.

Information submitted through these forms may be:

• Processed through the website’s WordPress form system
• Stored temporarily or for an appropriate period within the website database
• Delivered by email to authorized Clear Sound Audiology personnel
• Processed through website hosting, email-delivery, spam-prevention, security, and technical service providers
• Retained as reasonably necessary for follow-up, administration, security, and recordkeeping

Submitting an appointment request does not create a confirmed appointment. A member of our staff must contact you to complete the scheduling process.

Please Do Not Submit Sensitive Medical Information

Our general website contact and appointment forms are intended for basic scheduling, questions, and communication.

Please do not use general website forms or ordinary email to submit:

• Detailed medical histories
• Medical records or test results
• Diagnoses or detailed treatment information
• Insurance cards or insurance documents
• Social Security numbers
• Payment-card or financial-account information
• Passwords
• Other highly sensitive personal or medical information

General website forms and ordinary email may not provide the same protections as a dedicated patient portal or another secure communication method approved by our office.

When sensitive information is needed, please contact Clear Sound Audiology directly so that our staff can explain the appropriate way to provide it.

The website and its forms should not be used for medical emergencies or urgent medical concerns. In an emergency, call 911 or seek immediate medical attention.

HIPAA and Protected Health Information

Clear Sound Audiology is a healthcare practice. Certain information Clear Sound Audiology creates, receives, maintains, or transmits in connection with patient care may qualify as protected health information under HIPAA and other applicable laws.

When information is maintained in connection with patient care, treatment, billing, healthcare operations, medical records, or other covered healthcare activities, its use and disclosure may be governed by:

• HIPAA
• Applicable state privacy and healthcare laws
• Clear Sound Audiology’s Notice of Privacy Practices
• Patient authorizations, consent forms, and other applicable healthcare documentation

This Website Privacy Policy is intended to explain our website-related privacy practices. It does not replace, limit, or modify any rights or obligations described in our Notice of Privacy Practices.

Our Notice of Privacy Practices explains matters such as:

• How medical information may be used and disclosed
• Your rights concerning your health information
• How to request access to or correction of certain records
• How to request confidential communications
• How to request certain restrictions
• How to obtain information about certain disclosures
• How to submit a patient privacy complaint

You may request a copy of Clear Sound Audiology’s Notice of Privacy Practices by contacting our office.

Cookies and Similar Technologies

The website uses cookies and similar technologies. Cookies are small files stored on your browser or device that help websites operate, remember preferences, protect forms, and provide information about website usage.

The types of cookies or similar technologies used on the website may include:

Essential Cookies

Essential cookies support core website functions, security, form operation, and storage of cookie-consent preferences. These cookies may remain active because they are necessary for the website to function properly.

Security and Spam-Prevention Technologies

Security technologies may help identify automated submissions, suspicious activity, abuse, malicious requests, and unauthorized access attempts.

Preference Cookies

Preference cookies may remember settings such as accessibility selections, display preferences, and cookie-consent choices.

Analytics Cookies

Analytics cookies may be used, subject to applicable consent settings, to understand general website traffic, visitor interactions, device information, referral sources, and commonly viewed content.

The website uses a cookie-consent tool that allows visitors to review available cookie categories and accept, reject, or manage certain nonessential cookies.

You may revisit your cookie preferences through the cookie settings available on the website. You may also configure your browser to block or delete cookies. Disabling certain cookies may affect the operation of some website features.

For more information, please review our Cookie Policy:

https://clearsoundaudiology.com/cookie-policy/

Google Analytics

We may use Google Analytics to obtain general information about website traffic and visitor interactions.

Depending on the website’s configuration and your cookie choices, Google Analytics may collect information such as:

• Pages viewed
• General session activity
• Browser and device information
• Approximate geographic information
• Referral sources
• General interactions with website features
• Browser or device identifiers used to distinguish visits and sessions

We use this information to evaluate website performance, understand how visitors use the website, identify commonly viewed content, and improve the visitor experience.

Clear Sound Audiology does not intentionally send names, email addresses, telephone numbers, medical details, or information entered into contact or appointment forms to Google Analytics.

Analytics data collection may be limited or disabled based on your cookie-consent selections, browser settings, or privacy controls provided by Google.

Google processes information according to its own privacy policies and terms.

Google reCAPTCHA

The website uses Google reCAPTCHA to help protect contact and appointment forms from spam, abuse, fraudulent activity, and automated submissions.

When reCAPTCHA is used, Google may receive technical information associated with your interaction with the website, including:

• Internet Protocol address
• Browser and device information
• Cookies
• Application or operating-system information
• User-interaction information used to distinguish human activity from automated activity

Google may process this information to evaluate whether a form submission is likely to have been made by a person or an automated system.

Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

Google Maps and Location Features

The website may display Google Maps, directions, location links, or similar tools to help visitors find our Gainesville and Lake City offices.

When you interact with Google Maps or another third-party mapping service, that provider may collect information about your device, approximate or precise location, searches, interactions, and use of its services according to its own privacy policy and terms.

Clear Sound Audiology does not control the privacy or data practices of Google Maps or other third-party mapping providers.

Accessibility Tools

The website uses accessibility tools that allow visitors to adjust features such as text size, contrast, spacing, navigation, and other display preferences.

These tools may use cookies or local browser storage to remember the accessibility settings you select. The accessibility provider may also process limited technical information needed to operate its features.

Third-party accessibility providers are subject to their own privacy policies and terms.

For more information, please review our Accessibility Statement:

https://clearsoundaudiology.com/accessibility-statement/

Website Security and Activity Logs

We use website-security, spam-prevention, and activity-monitoring tools to help protect the website and its administrative systems.

These tools may record information such as:

• Internet Protocol addresses
• Browser and device information
• Website requests
• Login attempts
• Administrative activity
• Error information
• Security events
• Dates and times of website activity
• Information associated with suspicious or potentially malicious behavior

We may use this information to:

• Investigate suspicious activity
• Prevent unauthorized access
• Identify spam, malware, and abuse
• Troubleshoot technical problems
• Maintain website security
• Protect website visitors, staff, and systems

How We Disclose Information

We do not sell personal information for money.

We may disclose limited information in the following circumstances.

Website and Business Service Providers

We may provide information to vendors that help us operate and protect the website, including providers supporting:

• Website hosting
• Website maintenance and development
• Website forms
• Email delivery
• Analytics
• Cookie-consent management
• Accessibility features
• Spam prevention
• CAPTCHA services
• Website security
• Activity logging
• Data storage and backup
• Professional, administrative, and technical support

These providers may access information only as reasonably necessary to perform their services, subject to applicable legal and contractual requirements.

When a service provider handles protected health information on behalf of Clear Sound Audiology, additional healthcare privacy requirements and contractual safeguards may apply.

Legal, Regulatory, and Safety Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws, regulations, subpoenas, court orders, or lawful governmental requests
• Respond to legal or regulatory proceedings
• Investigate fraud, abuse, security incidents, or unlawful activity
• Protect the safety, privacy, rights, or property of Clear Sound Audiology, our patients, website visitors, staff, or others
• Establish, exercise, or defend legal claims

Business Changes

Information may be transferred as part of a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, subject to applicable legal and privacy requirements.

With Your Direction or Authorization

We may disclose information when you ask us to do so or provide appropriate consent or authorization.

We do not provide information submitted through contact or appointment forms to unrelated third parties for their independent marketing purposes.

Third-Party Websites and External Healthcare Platforms

The website may contain links to third-party websites or services, including:

• Google Maps and directions
• Hearing-aid manufacturers
• Professional organizations
• Educational resources
• Social-media platforms
• Review websites
• Patient forms
• Scheduling services
• Payment services
• Patient portals or healthcare platforms

When you select a third-party link, you leave the Clear Sound Audiology website. Information you provide directly to a third-party website or platform is governed by that provider’s privacy policy, security practices, and terms.

Clear Sound Audiology does not control and is not responsible for the privacy, security, availability, or content of third-party websites or platforms.

When a third-party healthcare platform processes information on behalf of Clear Sound Audiology, HIPAA, contractual safeguards, and other healthcare privacy requirements may also apply.

Data Retention

We retain website-related information only for as long as reasonably necessary to:

• Respond to inquiries and appointment requests
• Provide requested information
• Maintain appropriate business and communication records
• Operate, secure, and improve the website
• Investigate security concerns
• Fulfill the purposes described in this Privacy Policy
• Comply with legal, regulatory, professional, insurance, accounting, or contractual obligations
• Resolve disputes and enforce agreements

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

Patient records, medical records, billing records, insurance information, and other healthcare records may be subject to separate healthcare and records-retention requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information under our control.

These safeguards may include:

• Access restrictions
• Website-security monitoring
• Software and security updates
• Authentication controls
• Malware and vulnerability protection
• Spam and bot protection
• Encryption during transmission where supported
• Backups
• Vendor-management practices

No website, email system, electronic transmission, or data-storage method can be guaranteed to be completely secure. Please use care when deciding what information to send through a general website form or ordinary email.

Your Choices and Privacy Requests

You may contact us to request that we:

• Confirm whether we maintain certain personal information submitted through the website
• Review or correct certain personal information
• Delete certain website-related information
• Stop nonessential communications relating to a general website inquiry
• Explain how certain website-related information has been handled

We may be unable to complete a request when information must be retained for healthcare, legal, security, accounting, recordkeeping, or other legitimate purposes. We may need to verify your identity before responding.

Requests involving patient records, medical records, billing information, insurance information, or protected health information will be handled under Clear Sound Audiology’s Notice of Privacy Practices and applicable healthcare laws.

You may also:

• Adjust your cookie choices through the website’s cookie-consent settings
• Block or delete cookies through your browser
• Decline nonessential analytics cookies where that option is available
• Unsubscribe from optional marketing or educational emails

To submit a website privacy request, contact us at [email protected].

Children’s Privacy

The website is intended primarily for adults and families seeking information about audiology and hearing healthcare services.

The website is not directed to children under the age of 13, and we do not knowingly use general website features to collect personal information directly from children under 13 without appropriate parental or legal authorization.

A parent or legal guardian should submit appointment requests or personal information on behalf of a child.

If you believe a child under 13 submitted personal information through the general website without appropriate authorization, please contact us. We will review the request and take reasonable action, subject to applicable healthcare and records-retention requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technologies, vendors, legal requirements, or privacy practices.

When this Privacy Policy is updated, we will revise the “Last Updated” date at the top of the page. Material changes may also be communicated through an additional website notice when appropriate.

Contact Us

Questions about this Privacy Policy or Clear Sound Audiology’s website privacy practices may be directed to:

Clear Sound Audiology, Inc.

Gainesville Office
2240 NW 40th Terrace, Suite C
Gainesville, FL 32605

Lake City Office
438 SW Perimeter Glen, Ste. 100
Lake City, FL 32025

Phone: (352) 505-6766
Fax: (352) 505-3368
Email: [email protected]
Website: https://clearsoundaudiology.com/